Service / Returns
A considered return
If something is not right, contact the studio before sending an item back so we can confirm the correct route for your order.
01
Start a request
Email studio@synarava.com with your order number, the product name, and the reason for the request. We will reply with the applicable return instructions.
02
Condition
Keep the product unused, complete, and in its original packaging while the request is reviewed. Items showing wear or missing components may not be eligible.
03
Personalised goods
Custom, personalised, and made-to-order products may have different return conditions. These are confirmed before the order is produced.
04
Damage or an incorrect item
Contact us promptly with clear photos of the product and packaging. Do not discard the parcel until the studio confirms the next step.